TUKIOO Cookie Policy 🍪

Last updated: October 30, 2024

At TUKIOO, we care about your privacy and transparency. Our goal with cookies is to improve your browsing experience, personalize content, and ensure our website and app work smoothly. This Cookie Policy explains the types of cookies we use, why we use them, and how you can manage your preferences.

What are Cookies? 🤔

Cookies are small text files stored on your device by a website. They help remember your preferences, gather insights on how you interact with the site, and enable specific features, like personalized recommendations or secure payments.

Types of Cookies We Use 🍪

Our website and app use different types of cookies, each serving a specific purpose to make your experience as smooth and personalized as possible:

1. Essential Cookies

Purpose: These cookies are necessary for the website and app to function properly. They enable secure logins, account management, ticket purchasing, and subscription management.
Data Collected: Login status, session information, and security authentication.
Duration: Session-based, which expire once you close the browser.

2. Analytics Cookies and Engagement Cookies

Purpose: Analytics and engagement cookies help us understand how visitors interact with TUKIOO and track in-app behaviors to personalize experiences. These cookies are also used to support gamification features, like tracking points, rewards, or in-app interactions, making your experience more dynamic and tailored.
Data Collected: Page views, session duration, click events, gamification interactions (like points or rewards earned).
Tools Used: Google Analytics, Facebook Pixel.
Duration: Persistent for up to 24 months.
Legal Basis: Consent is required to activate these cookies.

3. Performance Cookies

Purpose: Performance cookies monitor and measure TUKIOO’s technical performance, like load times and error messages, to ensure a smooth experience.
Data Collected: Page load data, server response times, and error tracking.
Duration: Session and persistent cookies, retained for up to 12 months.
Legal Basis: Consent is required to enable these cookies.

4. Personalization and Advertising Cookies

Purpose: These cookies help us show you relevant ads and event recommendations. They track actions like page views, registrations, and purchases, allowing us to reach users with relevant content across platforms.
Data Collected: Actions like clicks, purchases, and event interactions.
Tools Used: Facebook Pixel, LinkedIn Pixel, and HubSpot for tracking and advertising personalization.
Duration: Persistent for up to 6-12 months, depending on the platform.
Legal Basis: Consent is required to activate these cookies.

Third-Party Cookies and Data Sharing

We work with trusted third-party providers, who may also place cookies on your device when you use TUKIOO. Here’s a summary of these partners and why we use them:

  • Google Tag Manager
    Google Tag Manager is our tool for managing tracking tags on TUKIOO. While it doesn’t set cookies itself, it enables tools like Google Analytics to function smoothly.

  • Stripe
    Stripe, our payment processor, may set cookies to provide secure transactions, including payment processing and fraud prevention.

  • Facebook Pixel and LinkedIn Pixel
    These cookies track user actions like clicks, purchases, and registrations to personalize ads on these platforms. You can manage your preferences via Facebook Ad Settings.

  • HubSpot
    HubSpot’s cookies allow us to manage marketing and customer interactions, tracking engagement to personalize content.

Each partner meets strict security standards and follows data protection regulations.

Managing Your Cookies 🚦

You have complete control over your cookie preferences on TUKIOO! You can accept or refuse different categories of cookies at any time by adjusting your cookie settings.

Here’s How to Manage Cookies:

  1. Using Our Cookie Settings Tool
    Access our cookie banner or settings link at the bottom of the page to accept, reject, or modify cookie categories anytime. You can also withdraw consent if you change your mind.

  2. Via Your Browser
    Adjust your browser settings to block or delete cookies. Keep in mind that blocking essential cookies may impact website functionality. Check out these guides:

Updates to This Cookie Policy

We may update our Cookie Policy from time to time to reflect changes in technology, law, or our business practices. When we make significant changes, you’ll find the updated version here. By continuing to use TUKIOO, you agree to this Cookie Policy’s current version.

Contact Us
Questions about cookies (or anything else)? We’re happy to help! Email us at hello@tukioo.com.

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